Our Fees and Privacy


An amount payable under a percentage fee will go up or down depending on the agreed rent level. Fixed fees will remain the same regardless of the rent level agreed.

All charges listed below are inclusive of VAT unless stated otherwise.


1) Tenant Find Service                          50% payable for each letting where the tenant is introduced through the Agent

*If the monthly rental is £1000.00 you will pay a fee of £500.00.


4) Full Management Service                 8% of the rent received, deducted by the Agent

*If the monthly rental is £1000.00 you will pay a fee of £80.00.


The fees under the above services are payable when any individual or organisation enters into an agreement to rent the Property as a result of our promotion, introduction, or viewing by the agent.


Additional Charges:

Se-Up Fee                                               £75.00 including referencing one tenant.

Tenant referencing                               £25.00 per additional tenant.

Guarantor referencing                         £25.00 per guarantor.

Tenancy agreement Fee                       £00.00

Inventory service                                   £00.00

Duplicate statements                            £5.00

Professional hourly rate                       £25.00 Charged by the Agent when required to carry out additional services not part of usual management agreement.

Check in                                                   £00.00

Check out                                                £00.00

Void property inspections                   £00.00 (per visit)

Tenancy renewal fee                             £75.00.

Maintenance                                          Provided at cost price with invoices if required.

Major works fee                                    Charged at professional hourly rate.


The landlord will reimburse the agent for all costs incurred to ensure the property is compliant with legislation. This includes but is not limited to Gas Safety Certificates, EPC, Electrical Condition Reports, Fire Detection and Servicing Reports.

In the event of cancellation during a tenancy the minimum fee that would be payable is the agreed Tenant Find Only fee listed above, plus other costs incurred, including a reasonable fee for the time management which has been provided. These costs might include the number of months of management service that has been provided and any disbursements such as arranging the EPC, the Gas Safety Record or other works.




 Payments permitted under the Renting Homes (Fees Etc.) (Wales) Act 2019 by tenants under an assured shorthold tenancy agreement.

Rent                                           Payable monthly in advance (unless agreed otherwise).


Security deposit                      Payable before the start of the tenancy and held under a government approved scheme for the duration of the agreement. It will be repaid in full provided all tenancy obligations have been fulfilled.


Holding deposit                       Equivalent to one week’s rent. This is to reserve the property and will be used to cover the landlord’s costs if the tenant withdraws from the agreement, provides false information, or fails to reasonably complete the agreement.


Default payments                    If the tenant breaches the tenancy agreement, they will be liable to the landlord for any losses the landlord suffers.


Council Tax                               Payable to the billing authority if the tenant is liable.


Utilities                                      Including water, sewerage, gas (or other heating fuel) and electricity. Payable in respect of the dwelling, and if required in the tenancy agreement. This may be payable to the landlord or to the utility provider.


Television licence                    Payable if the contract holder is required to make a payment to the British Broadcasting Corporation under the tenancy agreement.


Communication services        Payable to a provider of: internet, cable or satellite television, telephone services other than mobile if the tenancy agreement requires the payment.


Scale of charges: 

Charges to tenants:


Key replacement                                                                                  Cost price


Changing, adding, or removing lock or security device              Cost price


Rental payments overdue by more than seven days will be subject to interest at the rate of 3% over the Bank of England base rate, calculated from the date the payment was due, up until the date payment is received.



Website Privacy Policy

This website is operated by CF24 Property Services. We take your privacy very

seriously therefore we urge to read this policy very carefully because it contains important

information about:

  • who we are,
  • how and why, we collect, store, use and share personal information,
  • your rights in relation to your personal information, and
  • how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

CF24 Property Services (‘we’ or ‘us’) collect, use and are responsible for certain

personal information about you. When we do so we are regulated under the General Data

protection Regulations which apply across the European Union (including the United

Kingdom) and we are responsible as ‘controller’ of that personal information for the

purposes of those laws.


The personal information we collect and use

  1. a) Personal information you provide to us

We collect the following personal information that you provide to us:

  • Identity Data (name, marital status, title, date of birth, gender, your interests and preferences, feedback, and survey


  • Contact Data (email address, correspondence address, and telephone


  • Financial Data (bank account and payment details)
  • Transaction Data (details about payments to and from you)
  • Marketing and Communications Data (your marketing preferences from us and our

third parties and your communication preferences)


Some examples of when we collect this information include:

You may give us your Identity, Contact and Financial Data by filling in forms or by

corresponding with us by post, phone, email or otherwise. This includes personal data

you provide when you:

  • request marketing to be sent to you.
  • contact us through social media.
  • walk-in to our branch offices or telephone our office
  • feedback given


  1. b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has

appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data.

shall receive any data protection notices on their behalf; and

shall consent on their behalf to the transfer of their personal data abroad.


How we use your personal information

We collect information about our users for the following purposes:

To contact you

To carry out our obligations arising from any contracts entered into between you and us and to provide with you the information, and services you request from us.


To permit selected third parties:

  • to provide you with information about goods or services which we feel may interest you
  • to assist us in the improvement and optimization of advertising, marketing material and content, our services, and the website

To notify you about changes to our service

To verify your identity

To facilitate and to enable you to partake in a property viewing, open house event or visits to property marketing suites


Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We will only share your information with 3rd parties when required, this includes:

Referencing Companies

Utility Providers

Local Council

Utility Management Company



We would like to send you information about products, services, offers, competitions, and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e., on purchase, signing up to a 4 newsletter, entering a competition etc). If you do opt in to receive such marketing from us, you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages, you do not want you can contact us using the details provided below.

Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you:



Contact number


This is to enable us to do the following:

To contact you

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.


How long your personal information will be kept

We will hold your personal information for the following periods: No longer than our legal requirements demand These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:



Legal obligation

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.


We will also use technological and organisation measures to keep your information secure.


We are certified to ICO ZA557524. This family of standards helps us manage your information and keep it safe and secure.


We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.


Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

Children and the validity of consent

Where we obtain consent from any user, we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws


For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/fororganisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)


If you would like to exercise any of these rights, please:

  • email, call or write to us
  • let us have enough information to identify you
  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
  • let us know the information to which your request relates


From time to time, we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.


How to complain

We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was last updated on 01/12/2022.


We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

E-mail: property@cf24.co.uk

Post: 158 Whitchurch Road, Cardiff, CF14 3NA

Telephone: 02921153307


Monday – Friday 10am – 4pm

Saturday 11am – 2pm